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Select from our most common question topics:
If you have further questions, our online tutorial might help you to find the answer.
No. There are no software, service or set-up fees. All you have to pay for, if applicable, is your own personal cost of connecting to the internet.
Anytime you like. It's available 24 hours a day, 7 days a week (although some transactions may not be available during system updates).
The download format we support is CSV which can be imported into Quicken©, Microsoft™ Money or Microsoft™Excel.
Microsoft and Windows are either registered trademarks or service marks of the Microsoft Corporation in the United States and/or other countries.
Quicken is a registered trademark and/or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and other countries.
Yes, after you have logged on you’ll be able to see a print icon on the top right hand side of every screen. Just click on this icon to print the information on the screen.
With Citibank Online you can send confidential and secure messages direct to us. This is a two-way service, so as well as responding to your messages, we can also offer you tips on using Citibank Online, or introduce you to new products and services.
You will need to have a Citi Card and ATM PIN in order to use Citibank Online. As soon as you receive your Citi Card and ATM PIN you can go to our web page and set up your log on credentials.
Find out more about what you can do online or login to your online account.
To activate your new card simply call CitiPhone Banking on 0808 109 8888, or if you are calling from outside the UK then dial +44 (0) 20 7500 1445. If you do not speak English, please contact your Relationship Manager to activate your card.
To register to use Citibank Online you need your Citi Card Number and PIN. If you do not have these, please contact your Relationship Manager. Please note that in order to register, your card must be activated. When you receive a new card there are instructions on how to activate your card.
When you register for Citibank Online you will need to select a User Name, Password, three Confirmation Questions and three Challenge Questions. From then on your User Name and Password is all that you need to login.
Please note: If you subsequently forget your User Name or Password and need a reminder, you will be asked to provide your ATM PIN so please remember it.
Register with Citibank Online now.
Yes. At registration you choose your User Name, Password and Confirmation Questions. Once registered you will no longer need your Citi Card Number and ATM PIN to login.
Given that the 16 digit Citi Card Number and 4 digit ATM PIN are fixed in format, they are far easier to guess than a User Name and Password. In addition, your Password is selected and known only to you, unlike your Citi Card Number, which can be seen each time you perform a transaction such as a purchase.
You need your card number and PIN to register. After this you will only need your Username and Password. However, if you forget your User Name or Password and need a reminder, you will be asked to provide your card number and ATM PIN.
When you see this error message it means that the information you are providing does not match our records. Please check and try again and if you are still unsuccessful please call your Relationship Manager.
On the login page of Citibank Online click on the link "Forgot User Name?" You will need to enter your Citi Card Number and PIN in order to retrieve your User Name.
On the login page of Citibank Online click on the link "Forgot Password?" You will need to enter your User Name, Citi Card Number and PIN, and you will need to answer one of your Challenge Questions. You will then be asked to enter a new Password.
If you have forgotten the answer to a Challenge or Confirmation Question, you will have five attempts to get the answer correct. If you have entered the answer incorrectly five times, your account will become super locked. In order to unblock your account, you will need to contact your Relationship Manager and provide your User Name, Citi Card Number and PIN. You will then be prompted to select a new Password and three Challenge Questions and answers.
You need to request a new PIN by calling CitiPhone Banking on 0808 109 8888 (or +44 (0) 20 7500 1445 if calling from outside the UK). If you do not speak English, please contact your Relationship Manager.
You need to enter your NEW card number and your existing PIN. This will then link your existing User Name and Password to your new card. If you do not do this, then when you enter your existing User Name and Password, you will receive the message "Information Not Recognised".
You need to register as a new user with your NEW card number and PIN. If you try to login with your existing User Name and Password, you will receive a message "Information Not Recognised".
The User Name feature is unique and only one User Name can be associated with one card. If you have received a new card and PIN, Citibank Online treats this as a completely new registration for security reasons. You need to re-register as a new user and chose a different User Name.
The only way to access your account information is with your User Name and Password. This is why it is crucial to not let anyone else know these details - and not to write them down, especially on your card or computer! If you think someone may know any of your security details, please call CitiPhone Banking immediately on 0808 109 8888 or if you are calling from outside the UK dial +44 (0) 20 7500 1445. For security reasons we recommend that you change your Password periodically, which you can do once you have logged into Citibank Online.
If you suspect that someone knows your User Name or Password, or any of your security details, you must tell us immediately by calling CitiPhone Banking on 0808 109 8888 or if you are calling from outside the UK dial +44 (0) 20 7500 1445.
A 'cookie' is a small piece of information that a website server can store on your browser. This means that information can be stored so you don't have to type it in every time. Any browser that enables you to use Citibank Online will allow cookies to be set which means the information will be stored for a limited period of time in a cookie file in your computer's memory. Your Citibank Online User Name and Password is not stored - it is very important to keep it secret and never reveal it to anyone. The only time you should ever use it is to access Citibank Online. Other than that, Citi will never ask for your PIN or Password.
Keeping client information confidential and using it only as our clients would want us to is a top priority for all of us at Citi. Find out more about our privacy information.
Our goal is to maintain your trust and confidence when we are handling your personal information. The security of your personal information is our priority. We protect your information by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
More details can be found on our security page.
We have gone to extraordinary lengths to ensure that your transactions with Citibank Online are secure, and that your account is safe. Our security features use the very latest technology.
For further details on this and on how to take simple steps to ensure your security, please see our website terms and conditions page.
Every internet user should know about fraudulent (aka phishing, hoax or spoof) emails that may appear to be from a reputable company but can put you at risk.
Although fraudulent emails can be difficult to spot, they generally ask you to click a link back to a spoof website and provide, update or confirm sensitive personal information. To convince you, they may allude to an urgent or threatening condition concerning your account.
Fraudulent emails are usually designed to obtain one or more of the following personal details from you:
Simply clicking the link in the fraudulent email could subject you to background installations of key-logging software or viruses. For more details on phishing and fraudulent emails please go to our FAQ page on fraudulent emails.
You will need to report this immediately by calling CitiPhone Banking on 0808 109 8888 or if you are calling from outside the UK dial +44 (0) 20 7500 1445. CitiPhone Banking is available 24 hours a day, 7 days a week. Once reported your card will be blocked and your access to Citibank Online will be disabled. Once you receive your new card you will be required to re-register your details on Citibank Online.
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