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Select from our most common question topics:
If you still can't find the answer to your question contact us directly.
You can have up to 10 account holders and they must all be over 18 years of age.
Yes, and they can be held in different currencies. You can also hold joint accounts.
Please see our dedicated FAQ page about fees and charges
In addition our fee schedules are listed on our fees and important documents page.
In addition to managing your wealth with one of the largest and most secure financial services companies in the world you get access to a wide range of services, including multi-currency banking and global fund transfers. Find out more about our services
Plus you get access to a diverse range of wealth products and all the help and expertise from your fully qualified Relationship Manager, who often speaks your language.
No, we do not allow for beneficiaries, but you can open a joint account or open an individual account for someone if they are over the age of 18.
In addition we also have one of the world's leading wealth structuring companies – CitiTrust – which can help you plan your wealth for the future by opening Personal Investment Companies (PICs) and Trusts for example.
No, you will receive one card. The card will be linked to the account that you want to withdraw cash from.
London and Jersey clients receive a Citi VISA Debit card which allows you to withdraw cash from an extensive network of ATMs across the world. The card can also be used in shops and businesses that accept VISA.
The Citi VISA Debit card is only a VISA debit card, it is not a credit card.
London clients benefit from protection of their deposits up to the first £50,000 and up to the first £48,000 of investment by the Financial Services Compensation Scheme. Citibank N.A., Jersey Branch is a member of the Depositors Compensation Scheme as set out in the Banking (Depositors Compensation)(Jersey) Regulations 2009.
Find out more about the strength of Citi.
For more detailed information read our important legal and regulatory information about our products and services on our website terms and conditions page.
We make it as easy as possible for you to transfer money between your accounts, to other Citi accounts and to accounts with different organisations, across the world. See our global fund transfers page for more information.
Your account will be temporarily blocked to ensure nobody can access your wealth. Then we will require proof of grant of probate before we release the funds to the individuals appointed to administrate your estate.
In the case of a joint account, we will pass on your rights to the account to the other account holders.
In general you should complete an application form, a tax form and provide us with a proof of your identity and address.
You will need to provide an original version of your finished application either via post or through your local Citi branch.
See our application page and our fees and important documents page for more information.
You can get a solicitor or another bank to certify a copy of your passport before posting it to us.
No, you can provide a selection of statements over the last 12 months provided that they show you have held the account for more than 12 months and they reflect the amount to be invested with the Citi International Personal Bank.
For example, you could provide us with three statements, the most recent statement, one from 6 months ago and one from 12 months ago.
If you are a Jersey client you will need to complete this section and any supporting documents required will need to be provided before an account can be opened. London clients are not required to complete the section.
The European Savings Directive (EUSD) ensures that EU residents pay tax in accordance with the law of their country of permanent residence. The Directive applies to individuals receiving income from savings outside their resident state.
Refer to the European Savings Directive (EUSD) FAQs section for more information on the EUSD.
Another Citi business, bank, solicitor or notary. They need to provide their name, stamped certification and contact details.
As long as all documents are completed correctly it should take no longer than five working days. Unfortunately the process may take longer if there are gaps in the information provided or documents have not been correctly completed.
No, we need an application to be sent via post (an original with your signature).
The EU Savings Directive is an agreement between EU member states to deduct tax from savings income payments made to those residing in other EU member states; or to pay the tax gross but to report the details of the savings income you have received to the tax authorities in your country of residence.
No, it just ensures you are paying the correct tax, and that the tax authority in your country of residence is aware of any savings income you receive offshore.
Jersey clients
We report your savings income payments to the Jersey tax authorities once every year.
London clients
We report your savings income payments to the UK Tax authorities, Her Majesty's Revenue & Customers (HMRC) once every year. For more information and guidance please visit the HMRC website.
Jersey clients
Jersey clients whose country of residence is one of the following EU countries are ‘reportable', which means you need to provide us with certain information when you open an account with us.
The reportable countries are: Austria; Belgium; Bulgaria; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Republic of Cyprus; Romania; Slovakia; Slovenia; Spain; Sweden; United Kingdom.
Please note: The Channel Islands including Jersey and Guernsey, and the Isle of Man are fully reportable.
London clients
If you are investing in London, the following countries are reportable: Aruba, Austria, Belgium, British Virgin Islands, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Montserrat, Netherlands, Netherlands Antilles, Poland, Portugal, Republic of Cyprus, Romania, Slovakia, Slovenia, Spain, Sweden.
Jersey clients
You need to give us your consent to report your details to the Jersey tax authorities; provide a certified copy of your Tax Identification Number or of your passport (for your date and place of birth).
London clients
If you live in a country that is effected by the EU Savings Directive (and have opened your account with us after 1st January 2004)* you will need to provide the following with your application:
*Please contact us for more information if you have opened your account with us prior to 1st Jaunary 2004 about documents you will need to provide.
This is a number assigned to you by your government or local authority. It is the reference number usually used on your annual tax return.
The copy can be certified by a lawyer, accountant or your embassy.
Clients who do not reside in a reportable EU Member State, government officials and those who do not qualify to be taxed.
Yes, you must provide us with exemption documentation. These can include:
A self-certification document confirming your tax status is not acceptable if it is not accompanied by one of the three examples above.
To access the above forms (DOM1/P85) and for further guidance please visit the HMRC website.
If you did not request a Citi VISA Debit card when opening your account, you can do so by sending a written instruction to your Relationship Manager by fax or post.
To protect the security of your account, your Debit Card and ATM PIN will be delivered separately. When you have received both the card and PIN you will need to activate your card. You can do this by calling CitiPhone Banking on 0808 109 8888 or if calling from outside the UK dial +44 (0) 20 7500 1445.
The current Citi VISA Debit card does not allow you to change your ATM PIN, but you can ask for a new PIN to be sent to you. Please speak with your Relationship Manager.
Yes, simply look for any ATM that displays the VISA logo. You can only withdraw cash from your primary account to which your card is linked.
You can withdraw up to US$4,000 or equivalent in the local currency per day. You may need to make several withdrawals to receive US$4,000 depending on the local currency denomination. You can only withdraw cash from your primary account to which your card is linked.
You will need to report this immediately to Citiphone Banking on 0808 109 8888 or if calling from outside the UK dial +44 (0) 20 7500 1445. Citiphone Banking is available 24 hours a day, 7 days a week. Once reported your card will be blocked and your access to Citibank Online will be disabled. Once you receive your new Citi VISA Debit card you will be required to re-register your details on Citibank Online.
You will have to send all cheques to your Relationship Manager for them to process your account. See our contact details.
Yes, you can. It can take up to 21 working days to clear some USD cheques. GBP cheques are cleared in 5 working days.
Transferring funds is easy with Citi International Personal Bank. You can transfer funds between your Citi accounts free of charge across the world, or you can make transfers to other accounts quickly and easily.
Find out more about transferring funds.
If you want to transfer funds into your account you can do so quickly and easily by providing the information in the London or Jersey transfer documents to your current bank.
To find out more about moving money into your account see our transferring funds page.
Yes if you are withdrawing the money in local currency from an account you hold in that currency.
You can find these on your statement, on your Internet banking (Citibank Online) or contact your Relationship Manager.
Login into your online bank account, Citibank Online.
Your Relationship Manager's contact details, along with your personal account details, are indicated on the letter in your Welcome Guide. You can reach your Relationship Manager by phone, fax, post or email.
See our contact us section for more details.
You will probably have ticked the relevant option on your account opening application form, requesting your statements on a monthly or quarterly basis. If you would like to check or change your initial request, please contact your Relationship Manager.
Written instruction can be sent by fax or post. Please indicate your personal account number on the instruction.
You can bank by phone, fax or online – whichever method suits you best.
Find out more about online banking.
We try to make as much information as possible available in your language – see our multi-lingual page. However if you have any questions please contact your Relationship Manager and they will help you further.
With an advised sale your Relationship Manager will work with you to identify your investment needs and attitude to risk before advising you on the specific products that they believe best suit your particular needs.
However, if you know what you want and do not require advice you can buy an investment product on a non-advisory basis. We will provide you with information to help you make your decision and assist you in the transaction.
Equally if you take advice and decide on a course of action or product that we do not recommend, you are still free to buy this on a non-advisory basis.
Finally there are some products we offer that we do not give advice on and you can only take out on a non-advisory basis. This means they are really only suitable for sophisticated investors who are happy to make their own wealth management decisions. Our International Brokerage is one example of a service that is only available on a non-advisory basis.
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