CITIBANK INTERNATIONAL PERSONAL BANK UK

Citi Mobile® Token

A simpler and more
secure way to bank online.

SECURE

Protected by your chosen 6-digit Unlock Code and restricted to one mobile device.

INSTANT

Authenticate yourself without the need to wait for an SMS anymore.

CONVENIENT

Tap the notification received on your mobile device and enter your unlock code to authenticate yourself

Just follow these easy steps to enable Citi Mobile® Token with push notifications.


You will be prompted to enable Citi Mobile® Token when you first launch your Citi Mobile® UK App. If you haven’t enabled Citi Mobile® Token from this prompt, please click here to find out how to enable.

1

Tap 'Enable' when you see the push notification pop-up which you will see when logging into the updated version of Citi Mobile® UK App

2

Tap 'Allow' on your devices permission pop-up.

Citi Mobile® Token : Simply open the Citi Mobile® UK App and follow below steps

1

Initiate your intended transaction on the Citi Mobile® UK App.

2

Enter your 6-digit Citi Mobile® Token Unlock Code when prompted.

3

All done.

Steps to use Citi Mobile® Token to authenticate transaction in Citi Online

1

Initiate your intended transaction on your Citibank Online.

2

Authentication screen will be displayed on Citibank Online.

3

Please tap on the push notification received on your mobile device.

4

Enter your 6-digit Citi Mobile® Token Unlock Code when prompted.

5

You will be automatically authorised.

6

Once your authorization is completed, you can go back to Citibank Online.

7

All done.

Citi Mobile® Token

What is new for Citi Mobile® Token?

You can now authenticate yourself with Citi Mobile® Token with push notifications. You no longer need to generate a One-Time Password (OTP)

What are the benefits of the Citi Mobile® Token?

The benefits of the Citi Mobile® Token are:

  • Secure - Protected by your chosen 6-digit Unlock Code and restricted to one mobile device.
  • Instant - Authenticate yourself without the need to wait for an SMS anymore.
  • Convenient - Generate Citi Mobile® Token to authenticate yourself anywhere, anytime.
When do I use the Citi Mobile® Token?

For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.

Can I use the Citi Mobile® Token without the Citi Mobile® UK App installed?

No, Citi Mobile® Token is a feature within Citi Mobile® UK App. Thus, you will not be able to use the Citi Mobile® Token without the Citi Mobile® UK App.

You can download Citi Mobile® UK App in Apple App store or Google Play store by searching "Citi Mobile UK".

Why don't I get any push notifications?

You need to ensure that you have given permission for Citi Mobile® UK App in order to receive the push notifications. This can be checked under your device settings.

Why do I need to create a 6-digit Citi Mobile® Token Unlock Code in order to use the Citi Mobile® Token?

Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.

What if I forgot my Citi Mobile® Token Unlock Code?

You can reset your Unlock code using your Citi Mobile® UK App by following the steps mentioned below:
Step 1 : Tap on Profile & Settings icon on the top left corner of Dashboard page
Step 2: Tap Manage Citi Mobile® Token and use the Update Unlock Code option

Can I have my Citi Mobile® Token enabled on more than one mobile device?

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.

Can I enable the Citi Mobile® Token on someone else’s device if I don’t have my own device with me?

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

I lost my Citi Mobile® Token enabled device. What should I do?

You should disable the Citi Mobile® Token immediately by the method mentioned below:

Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.

Download Citi Mobile® UK App and enable Citi Mobile® Token today.

Click here to learn more about Citi Mobile® UK App.

 

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