The My Citi page makes online personal banking easier for our clients. View your accounts in the currency of your choice, send money faster, book Time Deposits, access your E-Statements and more.
Send money faster with our enhanced Fund Transfer facility. Get funds transferred directly into your account by quoting your account number and using the Bank's new SWIFT code.
Act on your investment decisions, wherever you are in the world and at any time. You can place an order online for securities and also view and manage your Mutual Funds and your International Brokerage investments online.
The new online Service Centre focuses on giving you more control over how you manage your money. You can activate or block a card, order a replacement card and do more at your convenience.
Customise your profile to your needs - select the specific online services that you want, update your personal details, and alter your preferences so that Citibank Online shows you the information that you want.
Wherever you are in the world, our new Alerting Service gets the information that matters straight to your fingertips - either by SMS or by email. Choose the alerts package that works best for you, customised to your needs.
The new My Citi page gives you an international view of the money you hold with Citi. On this page, you will be able to view up-to-date summaries of each of your accounts, including your current balances.
Online security is important to us and we ensure that our technology provides the highest levels of safety and protection. Our state-of-the-art security measures, now includes a new One Time Password system, which gives you an extra layer of protection against online fraud.
Citi Mobile® UK App is a more convenient way to manage your everyday banking needs, 24/7. You can monitor your current accounts, savings accounts and your investments on the go, see up-to-date balances, use the Touch ID service for quick access to your accounts, activate your Citi Debit Card, link your Citi Debit Card to any of your eligible currency accounts, Send Money between accounts instantly to people and businesses already set up in your Citi Online account.
Citi Mobile® Snapshot is a unique feature of our new app that provides you with an instant overview of your recent current and savings account transactions, without the need to sign on.
When you are signed on to the app, you can:
Use the Touch ID and Fingerprint Sign On service for quick access to your accounts
Activate your Citi Debit Card
Link your Citi Debit Card to any of your eligible currency accounts
Check the balance of current, savings and investment accounts
Send money up to £50,000 instantly to select other Citi accounts worldwide, using Citi Global Transfers
Send money to new payees and to anyone on your Citi Online payee list (using Faster Payments, SEPA or SWIFT)
Find the right number to call us, when you need it
Access Help centre and FAQs, should you have any problems
Citi Mobile® UK App really does make everyday banking easier and saves you valuable time.
The Citi IPB Alerting Service helps you keep a close watch on your finances at all times - whatever you're doing and wherever you happen to be.
Depending on which alerts package you choose, you'll receive instant updates on the account and investment activity that's most important to you - either by text, email or both. This puts the information you need right at your fingertips, without having to wait for your monthly statement.
Signing up to receive alerts is easy via Citibank Online. You'll be able to choose between a Standard package and a Premium package. You can personalise certain elements of either package to meet your exact needs, and choose how you'd like to receive your alerts with a single click. The service is free of charge.
If you haven't already, you'll need to provide us with a mobile phone number and an email address.
These alerts focus mainly on your banking accounts. Choose to be updated on a wide range of account activity, including:
This offers all the alerts in the Standard Package, plus additional updates on your investment and wealth management products. Examples include:
Receive important account information to your mobile device even when you are not actively using the Citi Mobile® UK App. Simply register from within the App.
If you change your device or delete and re-install the app, you will need to re-activate your Push Notifications through your Citi Mobile® UK App.
If you're already a Citibank online user, Sign On and click MY PROFILE, then select Citibank Alerting Service from the sidebar. Alternatively, you can register by calling your Relationship Manager.
As these alerts cover important issues like account security, they will be received by all Citi International Bank clients, regardless of whether they have registered to receive alerts. Examples of when you will receive alerts include:
FAQs – International Banking Online with Citi International Online Bank. Select from our most common international online bank questions and topics:
As you'll see below, with 24/7 online banking, you can securely manage your finances and portfolio, simply and conveniently.
Manage your money:
Yes. The steps to register are:
We do not charge a separate fee for Citibank Online.
To register for Citibank Online please make sure you have your mobile phone to hand. You will also need the following information:
After you have entered these details, we will send a One Time Password to the mobile phone number that is registered to the Debit Card. The One Time Password should be entered as soon as you receive it or it will expire and you will need to provide the above details again. Please call CitiPhone if you need to change your mobile number.
Please note that you will be unable to use your Debit Card at ATMs, to make purchases, or to register for Citibank Online unless it has been activated so we recommend that you do so right away. To activate it, please call 0808 109 88880808 109 8888 or +44 207 500 1445+44 207 500 1445 if calling from overseas. If you have already registered for Citibank Online, you can activate your Debit Card using this service.
Yes, you can download transaction history in any of the following formats:
To do this, go to 'Account Details', click on 'Download' and choose the accounts and dates that you wish to download.
Please try to delete temporary internet files and cookies. You can contact to Citiphone or your Relationship Manager if the issues persists.
To do this, please go to 'My profile', choose 'Manage accounts' and click on 'Account Order and Visibility' or 'Account Nick names'.
Go to 'Accounts', choose 'Account summary' and tick the box 'Set as My Start Page'.
Yes, you can. Go to 'My Profile' and choose 'Update Contact Information'.
If you have accounts with certain Citibank businesses, other than the accounts that you have with Citi International Personal Bank, you can register your login details in the Global View of Accounts section. This will enable you to view the balances of your other accounts in the account summary. However, if you need to make a transaction or if you need to make any changes to these accounts you will need to sign in via their website. Please note that applicable Citi businesses are listed and will be updated regularly.
To check your total account balance, click on the 'Accounts' tab.
Citibank Online uses the latest security standards to protect your confidential information. All information is transmitted using the SSL-protocol with 128 bit encryption (the Triple DES algorithm). We have also implemented additional security features, such as:
Online banking can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience:
We need to ensure that you are the only person that can access your account. When you register we ask for your 16 digit Debit Card number, expiry date (valid thru date), your date of birth and we send a One Time Password via SMS to your mobile phone. Once you have completed the registration process, you can sign in to Citibank Online simply by entering your user ID and password. However, please note that for added security during certain instructions or transactions, we will send you a One Time Password to confirm your request.
Please choose a memorable user ID. To help protect your account there are some criteria to which your user ID must adhere:
The user ID helper appears when you enter your user ID to confirm that these criteria have been met.
To change your user ID, sign in to Citibank Online and choose My Profile next to the last login information (note that you need to provide the One Time Password so please have your mobile phone to hand).
Please choose a password that you can remember easily but that cannot be guessed from your personal information. We recommend that you change your password regularly.
Your password must meet the following criteria:
Before you log in to Citibank Online, there is a link 'Forgot Your Password?' where, after providing the information requested including the One Time Password, you will be able to choose a new password.
We recommend that you regularly change your password. To do so, sign in to Citibank Online and choose My Profile next to the last login information. Note that you will need to provide the One Time Password so please have your mobile phone to hand.
In general no, unless we have given you specific instructions to do so. However, for security reasons we strongly suggest that you change your password regularly.
If we suspect that your user ID and password have been compromised, we will block your user ID. On activation of your new Debit Card, you will need to register again and choose a different user ID and password.
The One Time Password is a security measure which asks you to enter a password which is sent via SMS to protect your account.
When you undertake certain actions using Citibank Online or Citi Mobile® UK App, a screen will pop up and you will be asked to input a One Time Password. An SMS will immediately be sent to your mobile phone that includes a six-digit password, so it is important that you have your mobile phone to hand when using Citibank Online.
You simply enter the password you have received by SMS into the box on the screen. The transaction will go through as normal.
Because you can only complete certain actions by entering the One Time Password, it provides extra reassurance that you are the only person who can use your account.
A wide range of actions will now require the One Time Password. These include:
With some of the actions above you will need to enter a new One Time Password each time you use them. However, others will only request the One Time Password if you haven't already provided it during that session. In all cases it will be made clear when a One Time Password is needed.
The One Time Password text message will be triggered when you attempt certain actions online.
The screen to enter the One Time Password appears as below and you cannot proceed to the next page, or complete your action, until the correct One Time Password is entered into the box on the screen.
You need to contact to Citiphone or your Relationship Manager to ensure your mobile number is up to date.
We send the six-digit password to the mobile phone number that is shown on the screen that pops up when we ask you provide the One Time Password.
It is important that you ensure we have your up-to-date mobile number for this purpose. If the number shown on the screen is incorrect, or you do not receive the One Time Password, please call Citiphone or your Relationship Manager and update your mobile number.
When you provide your mobile number we will use it to send you the One Time Password and we'll also use it to contact you in the event that we suspect fraudulent activity on your account, via text message or a phone call. We regularly monitor accounts for suspicious activity and having your mobile number will ensure you receive these important messages or phone calls quickly if needed.
We won't contact you by mobile for marketing purposes if you told us when you applied for your account, or at a later stage, that you didn't want to receive marketing information. If you have told us that you would like to receive marketing information, we may occasionally contact you on your mobile.
Please call us immediately on the number shown in the text message. It's very important your contact us straight away as an unexpected message of this type could indicate your login details may have been compromised and someone else may be attempting to fraudulently perform actions on your account. Please ensure you call and do not send a CBOL message or email.
We use SMS to verify actions as we believe it's more secure. If a fraudster has managed to find out what your banking passwords are, there's a chance they've also gained access to your email passwords too. It's less likely however that they'll have your mobile phone and be able to access your text messages.
Please call us immediately on the number shown in the text message. It's very important you contact us straight away as an unexpected message of this type could indicate your login details may have been compromised and someone else may be attempting to fraudulently perform actions on your account. Please ensure you call and do not send a CBOL message or email.
We recommend your provide the number of the mobile phone which you have on you all the time. If you have malicious software on your computer, there's a chance someone else could try to transfer money or perform other actions on your account. If this happens, you'll receive a text message from us telling you that a request is being made. If you have your mobile phone with you, you'll be able to act on the text message immediately and call us on the number provided in the message. We can then stop any funds being transferred from your accounts and secure your accounts from further fraudulent activity.
We need to verify the change of mobile number for security reasons. The 72 hour restriction is an added security measure we put in place to protect your account.
For 24 hours after you've entered an incorrect verification code more than three times, you will be restricted from all access to Citibank Online.
Unfortunately we won't be able to lift the online restriction. It will stay in place to ensure your account is protected. Whilst the online restriction remains in place you will have the option to call us if you need to request transactions or account servicing.
Yes, certain limits apply to Citibank Online and Citi Mobile® UK App: for example, there is a £50,000 (or currency equivalent) limit per day for Domestic and Sending money outside the UK.
Yes you can view up to 365 days of your transaction history by choosing 'Account Details' under your 'Accounts' page.
Go to 'My Citi' page, click on 'Link an Account' or go to 'My Profile', choose 'Manage Accounts' and click on 'Link Citi accounts'.
You can send money between your own accounts without adding a payee. You can add a payee for all other transfers and payments. To add a payee, you will need to enter a One Time Password, which you will receive on your mobile phone via SMS. You can also make transfers without adding a payee which will also require confirmation through a One Time Password.
You will be able to send money to the new payee immediately after the payee has been added and confirmed by entering the One Time Password sent to your mobile phone via SMS.
To change the alerts package, or to set a preferred delivery time please go to 'My profile' and choose 'Citibank Alerting Service'.
Paperless service allows you to see your statement and notification online or as a secure e-mail attachment.
You can choose one of the following options of Paperless Service:
No, once you are registered for our Paperless Service, you will no longer receive a paper statement or notification (excluding mandatory paper notifications). However, you can always request a paper statement or notification for any previous period by calling CitiPhone on 0808 109 88880808 109 8888 or, if calling from outside the UK, dial +44 (0)20 7500 1445+44 (0)20 7500 1445. Please note that you may be charged a fee.
To register through Citibank Online, please select 'My Profile', then 'Paperless Settings', then follow instructions. Alternatively, your Relationship Manager can register for you. Once you have successfully registered, you will receive the statement or notification in the form of a secure PDF file to your email address or a note when your statement or notification is available on Citibank Online, depending on your preferred option.
To view your statement or notification, please sign on to Citibank Online, then click on 'My profile' and choose 'View & Download E-statements' / 'View & Download E-Notifications' before selecting the statement from the statement periods given.
If you are using Citibank Online for the first time, you will need to go through the registration process and create your username and password which will only take a couple of minutes.
You need Adobe Acrobat Reader installed on your device to view the PDF.