Net Banking and E-Banking Features - Citibank UK International Personal Bank Net Banking and E-Banking Features - Citibank UK International Personal Bank Net Banking and E-Banking Features - Citibank UK International Personal Bank

Digital Banking

Banking on the go, anytime and anywhere.

Key Features

Online Personal Banking with My Citi - Citibank UK International Personal Bank
My Citi

The My Citi page makes online personal banking easier for our clients. View your accounts in the currency of your choice, send money faster, book Time Deposits, access your E-Statements and more.

Global Payments and Transfers - Citibank UK International Personal Bank
Sending Money

Send money faster with our enhanced Fund Transfer facility. Get funds transferred directly into your account by quoting your account number and using the Bank's new SWIFT code.

Control your Investments - Citibank UK International Personal Bank
Control your Investments

Act on your investment decisions, wherever you are in the world and at any time. You can place an order online for securities and also view and manage your Mutual Funds and your International Brokerage investments online.

Online Service Centre - Citibank UK International Personal Bank
Service Centre

The new online Service Centre focuses on giving you more control over how you manage your money. You can activate or block a card, order a replacement card and do more at your convenience.

Citibank Online - My Profile - Citibank UK International Personal Bank
My Profile

Customise your profile to your needs - select the specific online services that you want, update your personal details, and alter your preferences so that Citibank Online shows you the information that you want.

Alerting Service - My Profile - Citibank UK International Personal Bank
Alerting Service

Wherever you are in the world, our new Alerting Service gets the information that matters straight to your fingertips - either by SMS or by email. Choose the alerts package that works best for you, customised to your needs.

Global View of Accounts - My Profile - Citibank UK International Personal Bank
Global View of Accounts

The new My Citi page gives you an international view of the money you hold with Citi. On this page, you will be able to view up-to-date summaries of each of your accounts, including your current balances.

Online Security - One Time Password (OTP) System - My Profile - Citibank UK International Personal Bank
Enhanced security

Online security is important to us and we ensure that our technology provides the highest levels of safety and protection. Our state-of-the-art security measures, now includes a new One Time Password system, which gives you an extra layer of protection against online fraud.

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Your Citi Mobile®
UK App

A brand new way to bank.

The freedom to do more.

We’ve updated the Citi Mobile® UK App to include an all new experience.

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It’s quicker, it’s easier to use and it’s the app that’s all about you.

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Enjoy control of your card and banking matters, whenever and wherever you go.

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Find out what makes managing your credit cards and banking so simple.

All new features.

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Updated design

New, cleaner and more attractive screens with easy to follow instructions

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Improved performance

Your updated app will provide better speeds and clear navigation

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Enhanced security

Including Citi Token, Touch ID® and Face ID® for quick, secure access to your accounts

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Citibank Global Wallet

Turn your Citi Debit Card into your own Global Wallet, which automatically switches to the currency of your transaction

Spend like a
local
globally.

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Your Global Wallet is a powerful new feature that automatically switches to the currency of your transaction so you can spend like a local around the world.

Discover more about Citibank Global Wallet >

Our customers'
favourite features

Frequently asked questions.

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Citi Mobile® Token is a new feature within the Citi Mobile® UK App to generate a One-Time Password (OTP) in order to authenticate online and mobile transactions. It is an alternative to other authentication methods such as OTP via SMS, yet is more secure, instant and convenient. The Citi Mobile® Token can only be activated with the Citi Mobile® UK App on ONE mobile device at a time which provides you with an additional level of security.

SECURE

Protected by a 6-digit Unlock Code chosen by you and restricted to one mobile device of your choice.

INSTANT

Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY

Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.

No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile® Token in one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token in the previous device will be automatically disabled.

Yes, Citi Mobile® Token does not require any internet connection to generate an OTP.

Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.

You can reset your Unlock code using your Citi Mobile® UK App by following the steps mentioned below:
Step 1 : Tap on Profile & Settings icon on the top left corner of Dashboard page
Step 2:  Tap Manage Citi Mobile ® Token and use the Update Unlock Code option

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

You should disable the Citi Mobile® Token immediately by the method mentioned below:
Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.

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Touch ID® / Face ID® is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

*Biometric authentication methods like Fingerprint Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile® UK App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile® UK App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID® / Face ID® as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App.

Fingerprint Login is a feature that enables login authentication based on fingerprints stored on your Android™ device. It is an alternative login mechanism to Citibank Online User ID and Password.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Enable Touch ID® / Face ID®
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Touch ID® / Face ID® is enabled on your device.

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left hand corner > Under Security Settings select “Fingerprint”
Step 3: Enable Fingerprint
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Fingerprint login is enabled on your device.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left-hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Disable Touch ID® / Face ID®

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left-hand corner > Under Security Settings select “Fingerprint”
Step 3: Disable Fingerprint

Enrolment of Touch ID® / Face ID®/ Fingerprint Sensor for Citi Mobile® UK App is valid for 45 days. If you have not logged into the Citi Mobile® UK App by manually entering the password, Touch ID® / Face ID®/ Fingerprint sensor will be disabled for Citi Mobile® UK App. This will not impact any other Touch ID® / Face ID®/ Fingerprint enrolment you have on your device.

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Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

‘Notification Centre', which is an in-app repository in Citi Mobile® UK App, stores all your Push Notifications that were received on your mobile phone.",
"'Notification Centre' can be found in the Top right corner of the dashboard page.

When you sign up for notifications, you will no longer receive the optional alerts but the mandatory alerts will continue via SMS

Yes. Simply log in to Citibank Online and follow this path:My Profile > Citi Alerts. Choose the alert you wish to receive via email.

No, Notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

There are two ways you can do it:",
"1. Enable Notifications on your new phone",
2. If your device has been lost or stolen, you can stop your Push Notifications by selecting Deactivate Push Alerts on Citi Online. Simply log in to Citi Online and follow this path: My Profile > Citi Alerts.

There may be a few reasons:",
"1. Your mobile phone is not connected to WiFi or mobile data networks",
"2. Your Citi Mobile®® UK App is deleted",
"3. Your Citi Mobile® UK App is not upgraded with the latest version",
"4. Your Notifications are disabled",
"5. You have downloaded Citi Mobile® UK App and enabled Notifications on other mobile phones

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If you are reading this on your Apple or Android device, Click on the App store or Google play store icon to download the Citi Mobile® UK App directly. Alternatively, you can download the app via one of the following methods:

* Search for "Citi Mobile UK" in the App Store or Google Play on your Apple or Android device.

Citi Mobile® UK App is supported by iOS/Android version: iOS 9.0, Android 4.4 and above.

With our new and improved Dashboard design, you no longer need Snapshot as you can enjoy instant access to your account information upon login.

Yes you can remove your User ID tagged to your mobile app by clearing cache in android phones and for apple devices, you can do so by deleting and re-installing the app.

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If you are reading this on your Apple or Android device, Click on the App store or Google play store icon to download the Citi Mobile® UK App directly. Alternatively, you can download the app via one of the following methods:

* Search for "Citi Mobile UK" in the App Store or Google Play on your Apple or Android device.

Citi Mobile® UK App is supported by iOS/Android version: iOS 9.0, Android 4.4 and above.

With our new and improved Dashboard design, you no longer need Snapshot as you can enjoy instant access to your account information upon login.

Yes you can remove your User ID tagged to your mobile app by clearing cache in android phones and for apple devices, you can do so by deleting and re-installing the app.

Expand all sections

Touch ID® / Face ID® is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

*Biometric authentication methods like Fingerprint Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile® UK App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile® UK App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID® / Face ID® as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App.

Fingerprint Login is a feature that enables login authentication based on fingerprints stored on your Android™ device. It is an alternative login mechanism to Citibank Online User ID and Password.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Enable Touch ID® / Face ID®
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Touch ID® / Face ID® is enabled on your device.

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left hand corner > Under Security Settings select “Fingerprint”
Step 3: Enable Fingerprint
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Fingerprint login is enabled on your device.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the “Profile” button located in the top left-hand corner > Under Security Settings select “Touch ID® / Face ID®
Step 3: Disable Touch ID® / Face ID®

Step 1: Sign on to Citi Mobile® UK App.
Step 2: Select the “Profile & Settings” button located in the top left-hand corner > Under Security Settings select “Fingerprint”
Step 3: Disable Fingerprint

Enrolment of Touch ID® / Face ID®/ Fingerprint Sensor for Citi Mobile® UK App is valid for 45 days. If you have not logged into the Citi Mobile® UK App by manually entering the password, Touch ID® / Face ID®/ Fingerprint sensor will be disabled for Citi Mobile® UK App. This will not impact any other Touch ID® / Face ID®/ Fingerprint enrolment you have on your device.

Expand all sections

Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

‘Notification Centre', which is an in-app repository in Citi Mobile® UK App, stores all your Push Notifications that were received on your mobile phone.",
"'Notification Centre' can be found in the Top right corner of the dashboard page.

When you sign up for notifications, you will no longer receive the optional alerts but the mandatory alerts will continue via SMS

Yes. Simply log in to Citibank Online and follow this path:My Profile > Citi Alerts. Choose the alert you wish to receive via email.

No, Notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

There are two ways you can do it:",
"1. Enable Notifications on your new phone",
2. If your device has been lost or stolen, you can stop your Push Notifications by selecting Deactivate Push Alerts on Citi Online. Simply log in to Citi Online and follow this path: My Profile > Citi Alerts.

There may be a few reasons:",
"1. Your mobile phone is not connected to WiFi or mobile data networks",
"2. Your Citi Mobile®® UK App is deleted",
"3. Your Citi Mobile® UK App is not upgraded with the latest version",
"4. Your Notifications are disabled",
"5. You have downloaded Citi Mobile® UK App and enabled Notifications on other mobile phones

Expand all sections

Citi Mobile® Token is a new feature within the Citi Mobile® UK App to generate a One-Time Password (OTP) in order to authenticate online and mobile transactions. It is an alternative to other authentication methods such as OTP via SMS, yet is more secure, instant and convenient. The Citi Mobile® Token can only be activated with the Citi Mobile® UK App on ONE mobile device at a time which provides you with an additional level of security.

SECURE

Protected by a 6-digit Unlock Code chosen by you and restricted to one mobile device of your choice.

INSTANT

Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY

Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.

No, Citi Mobile® Token is a feature within Citi Mobile® UK App. Thus, you will not be able to use the Citi Mobile® Token without the Citi Mobile® UK App.
You can download Citi Mobile® UK App in Apple App store or Google Play store by searching "Citi Mobile UK" .

Yes, Citi Mobile® Token does not require any internet connection to generate an OTP.

Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.

You can reset your Unlock code using your Citi Mobile® UK App by following the steps mentioned below:
Step 1 : Tap on Profile & Settings icon on the top left corner of Dashboard page
Step 2:  Tap Manage Citi Mobile ® Token and use the Update Unlock Code option

For security reasons, your Citi Mobile®® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.

For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

You should disable the Citi Mobile® Token immediately by the method mentioned below:
Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.

Alerting Service

The Citi IPB Alerting Service helps you keep a close watch on your finances at all times - whatever you're doing and wherever you happen to be.

Depending on which alerts package you choose, you'll receive instant updates on the account and investment activity that's most important to you - either by text, email or both. This puts the information you need right at your fingertips, without having to wait for your monthly statement.

Choosing an alerts package

Signing up to receive alerts is easy via Citibank Online. You'll be able to choose between a Standard package and a Premium package. You can personalise certain elements of either package to meet your exact needs, and choose how you'd like to receive your alerts with a single click. The service is free of charge.

If you haven't already, you'll need to provide us with a mobile phone number and an email address.

Citibank Online Banking Alerts package - Citibank UK International Personal Bank
Banking Alerts package

These alerts focus mainly on your banking accounts. Choose to be updated on a wide range of account activity, including:

  • Whenever a debit card transaction is made (the alert includes the last four digits of your account number along with the transaction value and date).
  • If your account goes into overdraft (includes the amount overdrawn, the date and the last four digits of your account number).
  • Up-to-date account balances (choose to receive these daily, weekly or monthly).

This offers all the alerts in the Standard Package, plus additional updates on your investment and wealth management products. Examples include:

  • When a brokerage order is executed (includes ISIN code, number of units and order price).
  • On maturity of a Time Deposit.
Citi Mobile® UK Push Notifications - Citibank UK International Personal Bank
Citi Mobile® UK App Push Notifications

Receive important account information to your mobile device even when you are not actively using the Citi Mobile® UK App. Simply register from within the App.

If you change your device or delete and re-install the app, you will need to re-activate your Push Notifications through your Citi Mobile® UK App.

Citibank Online: Register now to receive alerts - Citibank UK International Personal Bank
Register now to receive alerts

If you're already a Citibank online user, Sign On and click MY PROFILE, then select Citibank Alerting Service from the sidebar. Alternatively, you can register by calling your Relationship Manager.

Automatic Alerts - Citibank UK International Personal Bank
Automatic Alerts

As these alerts cover important issues like account security, they will be received by all Citi International Bank clients, regardless of whether they have registered to receive alerts. Examples of when you will receive alerts include:

  • When your ATM PIN is changed.
  • When you enrol to receive E-statements or when your E-statement is ready to view.
  • If there is a failed attempt to access your Citibank Online account.
  • If your Citibank Online password is changed.

Online Banking FAQ

FAQs – International Banking Online with Citi International Online Bank. Select from our most common international online bank questions and topics:

As you'll see below, with 24/7 online banking, you can securely manage your finances and portfolio, simply and conveniently.

Manage your money:

  • Receive SMS or Email alerts confirming account activity.
  • Use the comprehensive Sending Money section to send money between your accounts, to other individuals, pay bills (only available to Jersey clients), send money overseas and set up payees and recurring payments.
  • Assign nicknames to accounts in order to help identify and organise them easily.
  • Customise how accounts are displayed.
  • Download up to one year's worth of cash account transactions in CSV, Excel, OFX and XML format and upload to personal financial management software or spreadsheets for further analysis.
  • View your other Citi accounts in selected global territories using the Global View of Accounts.

Convenience

  • Activate new Debit Cards online without the need to call CitiPhone.
  • Manage your address, phone number and email address online (mobile phone numbers are exempt for security reasons).
  • Send money between your own accounts, pay bills (only available to Jersey clients) and book Time Deposits quickly and easily using Citi Fast.
  • View records of previous transactions using our search and filter function.
  • Adjust your settings to receive further information on our products and services.
  • Replace your paper statements with an E-statements.

Security benefits

  • Use your One Time Password, received via SMS to help ensure that you are the only person that can conduct high risk transactions.
  • Check when your account is being accessed online by verifying your last login date and the last 'failed' login date, which is displayed when you log in.
  • Feel confident that your sensitive data (Card and account numbers) are masked. If you need to see these in full, you can opt to reveal these numbers while you are online.
  • Select a new security code which is required in order to discuss your account with CitiPhone or your Relationship Manager.

Yes. The steps to register are:

  • Ensure that your Debit Card has been activated. To activate it call 0808 109 88880808 109 8888 or +44 207 500 1445+44 207 500 1445 if calling from overseas.
  • Go to www.ipb.citi.com and choose the option, Sign On to Citibank Online.
  • Choose a user ID and password known only to you and read and accept the Terms and Conditions for using Citibank Online.
  • Once you have chosen your user ID and password, we will send you a One Time Password to your mobile phone which you will need to complete your registration.

We do not charge a separate fee for Citibank Online.

To register for Citibank Online please make sure you have your mobile phone to hand. You will also need the following information:

  • Your Card number (this is the 16 digit number on the front of the Card. Note that the Card must have been activated).
  • Your Debit Card's expiry date.
  • Your date of birth.

After you have entered these details, we will send a One Time Password to the mobile phone number that is registered to the Debit Card. The One Time Password should be entered as soon as you receive it or it will expire and you will need to provide the above details again. Please call CitiPhone if you need to change your mobile number.

Please note that you will be unable to use your Debit Card at ATMs, to make purchases, or to register for Citibank Online unless it has been activated so we recommend that you do so right away. To activate it, please call 0808 109 88880808 109 8888 or +44 207 500 1445+44 207 500 1445 if calling from overseas. If you have already registered for Citibank Online, you can activate your Debit Card using this service.

Yes, you can download transaction history in any of the following formats:

  • CSV (comma separated values)
  • XLS for Excel

To do this, go to 'Account Details', click on 'Download' and choose the accounts and dates that you wish to download.

Please try to delete temporary internet files and cookies. You can contact to Citiphone or your Relationship Manager if the issues persists.

To do this, please go to 'My profile', choose 'Manage accounts' and click on 'Account Order and Visibility' or 'Account Nick names'.

Go to 'Accounts', choose 'Account summary' and tick the box 'Set as My Start Page'.

Yes, you can. Go to 'My Profile' and choose 'Update Contact Information'.

If you have accounts with certain Citibank businesses, other than the accounts that you have with Citi International Personal Bank, you can register your login details in the Global View of Accounts section. This will enable you to view the balances of your other accounts in the account summary. However, if you need to make a transaction or if you need to make any changes to these accounts you will need to sign in via their website. Please note that applicable Citi businesses are listed and will be updated regularly.

To check your total account balance, click on the 'Accounts' tab.

Citibank Online uses the latest security standards to protect your confidential information. All information is transmitted using the SSL-protocol with 128 bit encryption (the Triple DES algorithm). We have also implemented additional security features, such as:

  • Automatic logout if you remain inactive for more than five minutes;
  • Masking your account, Debit Card, and mobile numbers;
  • Last login date display and highlighted alert for failed login attempts;
  • One Time Passwords sent via SMS to your mobile phone;
  • e-mail and text alerts about your user ID, password, contact information and other changes to Citibank Online.

Online banking can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience:

  • Avoid suspicious websites. DO NOT provide any information requested by these sites. When accessing www.ipb.citi.com, type the address directly into the address bar of the browser.
  • Never respond to an email requesting personal information. Remember, we NEVER ask for your personal information, such as user ID, password, PIN, account or passport number by email.
  • Change your password periodically using the password change function in Citibank Online. If you suspect that someone may know your password, change it immediately.
  • Always end your secure session in Citibank Online by clicking 'Sign Off' and closing your browser, especially if you are using your computer in public places, such as internet cafes etc.

We need to ensure that you are the only person that can access your account. When you register we ask for your 16 digit Debit Card number, expiry date (valid thru date), your date of birth and we send a One Time Password via SMS to your mobile phone. Once you have completed the registration process, you can sign in to Citibank Online simply by entering your user ID and password. However, please note that for added security during certain instructions or transactions, we will send you a One Time Password to confirm your request.

Please choose a memorable user ID. To help protect your account there are some criteria to which your user ID must adhere:

  • The length of the user ID must be between six and 50 characters.
  • The characters must be alphanumeric (i.e. only letters from the English alphabet and numbers) and the following special characters: _ @. (underscore, at the rate, full stop).
  • The user ID is not case sensitive (ABC001 is the same user ID as abc001).
  • Your user ID must not be the same as any of your account or Debit Card numbers.

The user ID helper appears when you enter your user ID to confirm that these criteria have been met.

To change your user ID, sign in to Citibank Online and choose My Profile next to the last login information (note that you need to provide the One Time Password so please have your mobile phone to hand).

Please choose a password that you can remember easily but that cannot be guessed from your personal information. We recommend that you change your password regularly.

Your password must meet the following criteria:

  • The length of your password must be between six and 50 characters.
  • The valid characters are alphanumeric (i.e. letters from the English alphabet and numbers) and the following special characters: _ @. (underscore, at the rate, full stop).
  • Your password must contain at least one upper case letter, at least one lower case letter and at least one number.
  • Your password is case sensitive (Abc001 is not the same password as abC001).
  • It must not be the same as any of your account or Debit Card numbers or your user ID.
  • Your Password must not contain three identical characters such as AAA, three sequential digits such as 123 or 321 or three sequential letters such as Abc or cbA.

Before you log in to Citibank Online, there is a link 'Forgot Your Password?' where, after providing the information requested including the One Time Password, you will be able to choose a new password.

We recommend that you regularly change your password. To do so, sign in to Citibank Online and choose My Profile next to the last login information. Note that you will need to provide the One Time Password so please have your mobile phone to hand.

In general no, unless we have given you specific instructions to do so. However, for security reasons we strongly suggest that you change your password regularly.

If we suspect that your user ID and password have been compromised, we will block your user ID. On activation of your new Debit Card, you will need to register again and choose a different user ID and password.

The One Time Password is a security measure which asks you to enter a password which is sent via SMS to protect your account.

When you undertake certain actions using Citibank Online or Citi Mobile® UK App, a screen will pop up and you will be asked to input a One Time Password. An SMS will immediately be sent to your mobile phone that includes a six-digit password, so it is important that you have your mobile phone to hand when using Citibank Online.

You simply enter the password you have received by SMS into the box on the screen. The transaction will go through as normal.

Because you can only complete certain actions by entering the One Time Password, it provides extra reassurance that you are the only person who can use your account.

A wide range of actions will now require the One Time Password. These include:

  • Registration
  • Reminder service for forgotten user ID and Password
  • Resetting and changing your user ID and Password
  • Adding, amending or deleting payee details
  • Fund transfers
  • Changing your Telephone PIN
  • Activating your Debit Card

With some of the actions above you will need to enter a new One Time Password each time you use them. However, others will only request the One Time Password if you haven't already provided it during that session. In all cases it will be made clear when a One Time Password is needed.

The One Time Password text message will be triggered when you attempt certain actions online.

The screen to enter the One Time Password appears as below and you cannot proceed to the next page, or complete your action, until the correct One Time Password is entered into the box on the screen.

You need to contact to Citiphone or your Relationship Manager to ensure your mobile number is up to date.

We send the six-digit password to the mobile phone number that is shown on the screen that pops up when we ask you provide the One Time Password.

It is important that you ensure we have your up-to-date mobile number for this purpose. If the number shown on the screen is incorrect, or you do not receive the One Time Password, please call Citiphone or your Relationship Manager and update your mobile number.

When you provide your mobile number we will use it to send you the One Time Password and we'll also use it to contact you in the event that we suspect fraudulent activity on your account, via text message or a phone call. We regularly monitor accounts for suspicious activity and having your mobile number will ensure you receive these important messages or phone calls quickly if needed.

We won't contact you by mobile for marketing purposes if you told us when you applied for your account, or at a later stage, that you didn't want to receive marketing information. If you have told us that you would like to receive marketing information, we may occasionally contact you on your mobile.

If you're unable to receive text messages due to poor mobile phone reception please call CitiPhone on 0808 109 88880808 109 8888 or +44 (0) 20 7500 1445+44 (0) 20 7500 1445 if you are calling from outside the UK, or your Relationship Manager directly to service your account.

Please call us immediately on the number shown in the text message. It's very important your contact us straight away as an unexpected message of this type could indicate your login details may have been compromised and someone else may be attempting to fraudulently perform actions on your account. Please ensure you call and do not send a CBOL message or email.

We use SMS to verify actions as we believe it's more secure. If a fraudster has managed to find out what your banking passwords are, there's a chance they've also gained access to your email passwords too. It's less likely however that they'll have your mobile phone and be able to access your text messages.

Please call us immediately on the number shown in the text message. It's very important you contact us straight away as an unexpected message of this type could indicate your login details may have been compromised and someone else may be attempting to fraudulently perform actions on your account. Please ensure you call and do not send a CBOL message or email.

We recommend your provide the number of the mobile phone which you have on you all the time. If you have malicious software on your computer, there's a chance someone else could try to transfer money or perform other actions on your account. If this happens, you'll receive a text message from us telling you that a request is being made. If you have your mobile phone with you, you'll be able to act on the text message immediately and call us on the number provided in the message. We can then stop any funds being transferred from your accounts and secure your accounts from further fraudulent activity.

We need to verify the change of mobile number for security reasons. The 72 hour restriction is an added security measure we put in place to protect your account.

For 24 hours after you've entered an incorrect verification code more than three times, you will be restricted from all access to Citibank Online.

Unfortunately we won't be able to lift the online restriction. It will stay in place to ensure your account is protected. Whilst the online restriction remains in place you will have the option to call us if you need to request transactions or account servicing.

Yes, certain limits apply to Citibank Online and Citi Mobile® UK App: for example, there is a £50,000 (or currency equivalent) limit per day for Domestic and Sending money outside the UK.

Yes you can view up to 365 days of your transaction history by choosing 'Account Details' under your 'Accounts' page.

Go to 'My Citi' page, click on 'Link an Account' or go to 'My Profile', choose 'Manage Accounts' and click on 'Link Citi accounts'.

You can send money between your own accounts without adding a payee. You can add a payee for all other transfers and payments. To add a payee, you will need to enter a One Time Password, which you will receive on your mobile phone via SMS. You can also make transfers without adding a payee which will also require confirmation through a One Time Password.

You will be able to send money to the new payee immediately after the payee has been added and confirmed by entering the One Time Password sent to your mobile phone via SMS.

To change the alerts package, or to set a preferred delivery time please go to 'My profile' and choose 'Citibank Alerting Service'.

Paperless service allows you to see your statement and notification online or as a secure e-mail attachment.

You can choose one of the following options of Paperless Service:

  • Notification alerts – you will receive an email and/or SMS notification when your latest statement or notification is available on Citibank Online.
  • E-mail delivery – you will receive your statement or notification in the form of a PDF file to your email address. Please note that your statement will be password protected (you will create your password when you register for Paperless Service).
  • No need to store or wait for paper statements to arrive.
  • You receive the statement to your email address as soon as the statement is ready.
  • You receive email and/or SMS notification as soon as your statement is available on Citibank Online.
  • You can view, print and save the statement for any period of time on your PC.
  • E-statements are more secure, as only you can access them.
  • Your E-statements are free of charge.

No, once you are registered for our Paperless Service, you will no longer receive a paper statement or notification (excluding mandatory paper notifications). However, you can always request a paper statement or notification for any previous period by calling CitiPhone on 0808 109 88880808 109 8888 or, if calling from outside the UK, dial +44 (0)20 7500 1445+44 (0)20 7500 1445. Please note that you may be charged a fee.

To register through Citibank Online, please select 'My Profile', then 'Paperless Settings', then follow instructions. Alternatively, your Relationship Manager can register for you. Once you have successfully registered, you will receive the statement or notification in the form of a secure PDF file to your email address or a note when your statement or notification is available on Citibank Online, depending on your preferred option.

To view your statement or notification, please sign on to Citibank Online, then click on 'My profile' and choose 'View & Download E-statements' / 'View & Download E-Notifications' before selecting the statement from the statement periods given.

If you are using Citibank Online for the first time, you will need to go through the registration process and create your username and password which will only take a couple of minutes.

You need Adobe Acrobat Reader installed on your device to view the PDF.