Go Paperless - Citibank UK International Personal Bank

Go Paperless

Subscribe to E-Statements and E-Notifications.

Convenient, efficient, and secure...

Our Go Paperless service gives you the option to view, save or print your E-Statements and E-Notifications 24/7 through Citi Online.

E-Notifications are a new, convenient and paper-free way of managing your finances. Key documents like transaction receipts and tax certificates are accessible through Citi Online, and an alert can be sent direct to you when a new document becomes available. Once you register for E-Notifications we will stop sending these documents to you in the post.

Benefits

Receive statements and other account information as soon as they're ready.

E-Notifications include transaction receipts, confirmation of investments, tax certificates and more.

E-Statements and E-Notifications are delivered in PDF format (identical layout to paper statements).

Receive your E-Statements and E-Notifications as a secure email attachment, or request to be notified when a new document is available.

Download up to 36 months of E-Statements whenever you need them, 24/7.

Less confidential data in the post can reduce the risk of fraud.

How to Enrol

You can customise your Go Paperless service at any time through Citi Online.

Sign on to Citi Online
Go to 'My Profile'
Select 'Paperless settings' from the menu
Review the on screen instructions
Confirm your selection

Frequently Asked Questions

What are Electronic Statements (E-statements)?

An Electronic Statement or E-statement is the equivalent of a paper statement but available online at Citibank Online or as a secure email attachment.

What are the various notification options for E-statements?

You can choose one of the following options of E-statement service:

Notification alerts – you will receive an email and/or SMS notification when your latest statement is available on Citibank Online.

E-statement email delivery – you will receive your statement in the form of a PDF file to your email address. Please note that your statement will be password protected (you will create your password when you register for E-statements).

What are the key benefits of registering for E-statements?

No need to store or wait for paper statements to arrive.

You receive the statement to your email address as soon as the statement is ready.

You receive email and/or SMS notification as soon as your statement is available on Citibank Online.

You can view, print and save the statement for any period of time on your PC.

E-statements are more secure, as only you can access them.

Your E-statements are free of charge.

Will I still receive paper statements after registering for E-statements?

No, once you are registered for our E-statement service, you will no longer receive a paper statement. However, you can always request a paper statement for any previous period by calling CitiPhone on 0808 109 88880808 109 8888 or, if calling from outside the UK, dial +44 (0)20 7500 1445+44 (0)20 7500 1445. Please note that you may be charged a fee.

How can I register for E-statements?

To register through Citibank Online, please select 'My Profile', then 'E-statement Registration', then follow instructions. Alternatively, your Relationship Manager can register for you. Once you have successfully registered, you will receive the statement in the form of a secure PDF file to your email address or notification when your statement is available on Citibank Online, depending on your preferred option.

How can I view my E-statement via Citibank Online?

To view your statement, please sign on to Citibank Online, then click on 'My profile' and choose 'View E-statement' before selecting the statement from the statement periods given.

To learn more, view the interactive Citibank Online demo.

If you are using Citibank Online for the first time, you will need to go through the registration process and create your username and password which will only take a couple of minutes. Click here to register now.