If you receive a suspicious email, do not reply and please forward it to email@example.com and delete the mail from your inbox.
If you receive a suspicious SMS text message, do not reply and please take a screenshot of the message and email it to firstname.lastname@example.org and delete the message from your inbox.
You can also forward any suspicious SMS text messages you receive to 7726. This is a free of charge service available across all mobile network providers.
Your card has been lost, stolen or captured by the ATM?
Please contact Citi Security Team immediately on:
0800 096 68 00
+44 203 569 99 98 If calling from outside the UK.
You suspect someone is attempting to commit fraud?
Please contact CitiPhone on:
Citi Client: 0800 00 55 00
Citi Client if calling from outside the UK: +44 20 7500 5500
Be aware that fraudsters are sending text messages and emails claiming to be NHS, offering the opportunity to sign up for the COVID-19 vaccination. The text or email will ask the recipient to click on a link which will take them to an online form which requests personal and financial details.