Need help regarding fraud? Need help regarding fraud? Need help regarding fraud?

Need help regarding fraud?

Reporting a suspicious Email and SMS text message:

If you receive a suspicious email, do not reply and please forward it to spoof@citi.com and delete the mail from your inbox.

If you receive a suspicious SMS text message, do not reply and please take a screenshot of the message and email it to spoof@citi.com and delete the message from your inbox.

You can also forward any suspicious SMS text messages you receive to 7726. This is a free of charge service available across all mobile network providers.

Your card has been lost, stolen or captured by the ATM?

Please contact Citi Security Team immediately on:

0800 096 68 00
+44 203 569 99 98 If calling from outside the UK.

You suspect someone is attempting to commit fraud?

Please contact CitiPhone on:

Citi Client: 0800 00 55 00
Citi Client if calling from outside the UK: +44 20 7500 5500

A Citi UK customer working on his smart device
A man talking on his mobile phone

Warning about COVID-19 Scams

Be aware that fraudsters are sending text messages and emails claiming to be NHS, offering the opportunity to sign up for the COVID-19 vaccination. The text or email will ask the recipient to click on a link which will take them to an online form which requests personal and financial details.

  • Do not click on links shared via text message and email or input any personal or financial information.
  • The NHS will never ask you for your bank account information, card details, PIN or a banking password.
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport.