Fees and important Citi International Personal Bank Information
Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which centre.
If you have any questions on our important documents please contact your Relationship Manager.
General Terms and Conditions
Fee Schedule
Glossary of Terms
Key facts about our services and costs (advisory, self selection, fee menu, non UK investors)
Sending and receiving money
Fee Information Document
Feedback and complaints
Annual Top Five Execution Venue Report 2019
Annual Top Five Execution Venue Report 2020
Additional important information
Dealing with Bereavement
General Terms & Conditions
The terms and conditions explain in detail all the important information you should know before joining Citi International Personal Bank.
Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.
The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.
Terms & Conditions currently in effect
We regularly update the documents governing our clients’ accounts, please find below those currently in effect:
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Terms & Conditions coming into effect on 9 April 2024
If you have, or do, receive a communication from us in January/February 2024 regarding changes to the document governing your investments, a copy of this document can be found below:
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Fee schedule
Investment Costs and Charges Illustration
Investment Costs and Charges Illustration
Fee Information Document
Citi International Personal Bank Cash Accounts Fee Information Document
Glossary of Terms
Key facts about our services and costs
If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Sending and receiving money
We make it easy for you to send and receive money across the world, securely and quickly. For more information refer to our global fund transfers section.
Citibank UK Limited clients
Citibank N.A., Jersey Branch clients
Annual Top Five Execution Venue Report 2019
Annual Top Five Execution Venue Report 2019
Annual Top Five Execution Venue Report 2020
Annual Top Five Execution Venue Report 2020
Additional important information
Credit Reference Agency Information Notice (CRAIN)
Citibank Global Wallet terms – for Citibank UK Limited clients
Citibank Global Wallet terms – for Citibank N.A., Jersey Branch clients
Depositor Guarantee Information
Feedback and complaints
Understanding what you want from us and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.
Within the following PDF’s, please find detailed information on our complaints policy and how to register a complaint.
Complaint process for Citibank UK Limited clients