Fees and important Citi International Personal Bank documents

Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA), Central Bank of Ireland (CBI) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which centre.

If you have any questions on our important documents please contact your Relationship Manager or contact us in whichever way suits you best.

Please Note: There are two legal entities available in our London centre (Citibank N.A., London Branch and Citibank Europe plc, UK Branch). Clients are booked into the appropriate entity according to their residency and other individual circumstances.

How to join us and start banking and investing offshore
Guide to Changes
Important information about our services
Fee Schedule
Glossary of Terms
Key facts about our services and costs (advisory, self selection, fee menu, non UK investors)
Sending and receiving money
Fee Information Document
Feedback and complaints
Annual Top Five Execution Venue Report
Additional important information
Are there any documents available in my language?

How to join us and start banking and investing

If you want to apply for an account you can do so by following our simple application process.

Interested in joining us?  
 

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Guide to Changes - for clients who hold Citi International Personal Bank accounts with Citibank Europe plc, UK Branch and Citibank N.A., London Branch

As the UK prepares to leave the EU, we are proposing to make some changes to our business to ensure our tailored international wealth service continues to meet your goals and aspirations.

You can view all of our correspondence regarding our proposed changes here.

We have provided below our updated Terms and Conditions. These should be read alongside our Guide to Changes, which provides information on the changes to our current Terms and Conditions, in light of the UK’s withdrawal from the EU. If our proposed changes receive all the relevant approvals, these Terms and Conditions will become effective from 11 March 2019.

Guide to Changes for Citibank N.A, London Branch clients

Guide to Changes for Citibank Europe plc, UK Branch clients

We are dedicated to continue serving you as your banking and wealth partner through these changing times and keeping you fully informed of our progress.

If you have any questions after reading through the below information, please do not hesitate to contact your Relationship Manager.

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Important information about our services

The terms and conditions explain in detail all the important information you should know before joining Citi International Personal Bank.

Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.

The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.

Citibank Europe plc, UK Branch clients

Important information - effective from 25 May 2018

Important information – effective from 6-10 March 2019 (inclusive)

Important information - effective from 11 March 2019

Citibank N.A., London Branch clients

Important information - effective from 25 May 2018

Important information – effective from 6-10 March 2019 (inclusive)

Important information - effective from 11 March 2019

Citibank N.A., Jersey Branch clients

Important information for Citibank N.A., Jersey Branch clients

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Fee schedule and Investment Costs and Charges Illustration

Citibank Europe plc, UK Branch clients

Fee Schedule - effective from 25 May 2018

Fee Schedule - effective from 1 February 2019
(updated to include fee for Euro Accounts, clause 1.4)

Fee Schedule - effective from 11 March 2019

Investment Costs and Charges Illustration - effective from 11 July 2018

Investment Costs and Charges Illustration - effective from 11 March 2019

Citibank N.A., London Branch clients

Fee Schedule - effective from 25 May 2018

Fee Schedule - effective from 1 February 2019
(updated to include fee for Euro Accounts, clause 1.4)

Fee Schedule - effective from 11 March 2019

Investment Costs and Charges Illustration - effective from 11 July 2018

Investment Costs and Charges Illustration - effective from 11 March 2019

Citibank N.A., Jersey Branch clients

Fee Schedule - effective from 25 May 2018

Fee Schedule – effective from 1 February 2019
(updated to include fee for Euro Accounts, clause 1.4)

Investment Costs and Charges Illustration

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Glossary of Terms

Glossary of Terms

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Key facts about our services and costs

If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.

Key facts for Citibank Europe plc, UK Branch clients

Key facts for Citibank N.A., London Branch clients

Key facts for Citibank N.A., Jersey Branch clients

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Sending and receiving money

We make it easy for you to send and receive money across the world, securely and quickly. For more information refer to our global fund transfers section.

Citibank Europe plc, UK Branch clients

Transferring Funds

Transferring Funds - effective from 11 March 2019

Citibank N.A., London Branch clients

Transferring Funds

Transferring Funds - effective from 11 March 2019

Citibank N.A., Jersey Branch clients

Transferring Funds

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Fee Information Document

Citi International Personal Bank Cash Accounts Fee Information Document – effective 31 October 2018

Citi International Personal Bank Cash Accounts Fee Information Document – effective 1 February 2019

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Feedback and complaints

Understanding what you want from us and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.

Give feedback or make a complaint

Read detailed information on our complaints policy:

Complaint process for Citibank Europe plc, UK Branch clients

Complaint process for Citibank N.A., London Branch clients

Complaints process for Citibank N.A. Jersey Branch clients

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Annual Top Five Execution Venue Report

Annual Top Five Execution Venue Report, London Branch

Annual Top Five Execution Venue Report, Citibank Europe plc, UK Branch

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Additional important information

Privacy Statement

Credit Reference Agency Information Notice (CRAIN)

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Are there any documents available in my language?

There are currently no translated documents available online, but documents will be uploaded as they are ready. In the mean time, to find out the contact details of a Relationship Manager that speaks your language, please visit our multi-lingual page.

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