Citi Security Centre - Security Update

Security updates

Remote Access Scams

A remote access scam occurs when an unsolicited caller purports to be from a reputable organisation of whom you are likely to have a genuine service or account with, such as your mobile or internet service provider. The caller will claim that you have some form of issue or problem they need to fix.

In order to remediate the issue they will advise you that they need to take control of your computer or mobile. In order to do this they will ask you to download remote access software, this in turn enables the caller to take control of your device.

Once they have control of your device they will ask you to log into your Citi bank online account and potentially any other online bank accounts that you may hold. They will advise that you need to login so they check that your accounts are 'safe'.

The caller now has access to your online account and all features, including making payments.

How to Protect Yourself

  • Never give remote access to an unsolicited caller and subsequently log into your Citibank online account.
  • A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password, One Time Password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
  • If you are ever unsure of whom you are speaking to, terminate the call and independently source the telephone number from a reputable source of the company the caller is pertaining to be from.

To learn more about the Fraud types and tutorial, please click here


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We will alert you by SMS if we identify suspicious activity on your debit card purchases.

We'll only ever ask you to reply to an SMS that has been sent from either 63363 or +447860065121.

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