A remote access scam occurs when an unsolicited caller purports to be from a reputable organisation of whom you are likely to have a genuine service or account with, such as your mobile or internet service provider. The caller will claim that you have some form of issue or problem they need to fix.
In order to remediate the issue they will advise you that they need to take control of your computer or mobile. In order to do this they will ask you to download remote access software, this in turn enables the caller to take control of your device.
Once they have control of your device they will ask you to log into your Citi bank online account and potentially any other online bank accounts that you may hold. They will advise that you need to login so they check that your accounts are 'safe'.
The caller now has access to your online account and all features, including making payments.
How to Protect Yourself
We will alert you by SMS if we identify suspicious activity on your debit card purchases.
We'll only ever ask you to reply to an SMS that has been sent from either 65151 or +447860065151.